Centimen - Sentiment Analysis

Get insights quickly in one single platform

Manage your brand‘s online reputation, get insights and detect new sales opportunities.

Data Source

We make social media listening effortless by seamlessly integrating with the world's most popular social networks, review sites, and news sources.

Sentiment Analysis

Enables to capture target audience sentiments quickly and accurately to increase efficiency, improve your customer experience, and gain an advantage over your competition. Ability to analyse informal expressions of sentiments, such as abbreviations, slang and misspellings.

Compare Historical And Current Data

To keep your reputation, products, and services moving in the right way, make sure critical business decisions are based on historical and current data.

Sentiment Analysis Dashboard

The intuitive, beautifully simple design makes easy for anyone to understand. Discover trends about your brand and overall sentiment from different social media on the cloud. All insights gathered will be presented through simple charts and graphs, and colour-coded sentiment scores.

General sentiment overview

Sentiments by topics

Sentiments across timeline

Sentiments by data source

Topics association network graph

Top 10 positive keywords

Top 10 negative keywords

Comments with highlighted keywords

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Track Competitors and Industry Trends

We help to track online mentions of your competitors and compare your performance against theirs with Competitive Analysis.

Evaluate Overall Public Perception of Your Brand

Instead of focusing solely on quantitative data (likes or number of comments), our sentiment analysis lets you receive all positive, negative and neutral mentions and group them by topics.

Get Insights on Product

We help to tap into exactly what you need after the new feature or new product is launched, for you to understand the feedback from the cloud.

Monitor Marketing Efforts

We provide analysis of reactions that we collected from social media, and provide the sentiment scores to tell you how the campaign performs.

Sentiment Analysis
Real World Use Cases

E-Commerce

Retails

PR & Advertising

Healthcare

Market Researchers

Hospitality

Call Centre

Banking & Finance

Government

The Benefits of Sentiment Analysis for E-commerce

Improve customer experience

Gain a competitive advantage

Predict the future

Open new markets

Build a better brand

Support shopper research

Better Customer Interactions

Discovering Engagement Opportunities